宾馆英语---处理投诉
能给我换个房间吗？这儿太吵了。
129．Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．Shesaiditwastoomuchforher.
她说这使她难以忍受。
131．I'mawfullysorry,sir.
非常对不起，先生。
132．Idoapologize.
我向您道歉。
133．Noproblem,sir.
没问题，先生。
134．We'llmanageit,butwedon'thaveanyspareroomtoday.
我们会尽力办到，但是今天我们没有空余房间。
135．Couldyouwaittilltomorrow?
等到明天好吗？
136．Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137．Andifthereisanythingmoreyouneed,pleaseletusknow.
如果还需要别的什么东西，请告诉我们。
138．Thelightinthisroomistoodim.
这房间里的灯光太暗了。
139．Pleasegetmeabrighterone.
请给我换个亮的。
140．Certainly,sir.I'llbebackrightaway.
好的，先生，我马上就回来。
141．Theroomistoocoldforme.IfeelrathercoldwhenIsleep.
这房间太冷了，我睡觉时感到很冷。
DialogueA
Aguest(B)wantstochangearoom.Hegoestotheassistantmanager(A)
A:Goodmorning,sir.WhatcanIdoforyou？
B:I'mBell.I'minRoom908.Canyouchangetheroomforme？It'stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.
A:I'mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.
B:Anyhow,I'dliketochangeourroom.
A:Noproblem,sir.We'llmanageit,butwedon'thaveanyspareroomtoday.Couldyouwaittilltomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrowmorning.There'llbesomeroomsforyoutochoosefrom.
B:Allright.Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.
A:Besure.I'llmakeanoteofthat.Everythingwillbetakencareof.Andifthereisanythingmoreyouneed,pleaseletusknow.
DialogueB
A:Goodevening,ma'am.Didyouringforservice?WhatcanIdoforyou?
B:Yes.Thelightinthisroomistoodim.Pleasegetmeabrighterone.
A:Certainly,sir.I'llbebackrightaway...DoyoumindifImoveyourthings?
B:Oh,no.Goahead.
A:Thankyou...Howisthelightnow?
B:It'smuchbetternow.Thankyou.
A:You'rewelcome.Andifyouneedanyotherthings,pleaseletusknow.
B:Ah,yes,theroomistoocoldforme.IfeelrathercoldwhenIsleep.Canyouturnofftheair-conditioning?
A:(Checks)Theair-conditioningisalreadyoff,ma'am.
B:MaybeI'mgettingacold.
A:Wouldyoulikeanextrablanket?
B:OK.Andwouldyoupleasegetmesomehotwater,too?IthinkIneedtotakesomemedicine.
A:Certainly,ma'am.I'llberightback…hereisablanket,andhotwaterforyou.Anythingelse?
B:No,thanks.
A:Goodnight,ma,am.
WordsandExpressions
elevatorn.电梯
corridorn.走廊，回廊
delegationn.代表团
extraa.额外的，外加的
blanketn.羊毛毯，毯子，毛毡